Physician Satisfaction Survey | Surveys and Market Research by Telephone

Physician Satisfaction Survey

Telephone and Online Research

Uncovering information that has the power
.....to connect corporations with their customers.

Physician Satisfaction Survey

Rising healthcare costs have hospital administrators looking for new, innovative ways to reduce expenses without compromising patient care. Nowhere is the need for this balance more acute than in the emergency room, where an average patient visit can run thousands of dollars. As a result, many hospitals now outsource emergency room staffing in an attempt to keep costs in check. Although this strategy can lead to significant savings, monitoring and evaluating patient care provided by outsourced physicians can present challenges for healthcare administrators. A physician satisfaction survey offers hospital administrators the means to ensure outsourced physicians are providing a level of patient care that is consistent with hospital standards. From a staffing company's perspective, physician satisfaction surveys are also used as a quality control measure, documenting the efforts of doctors working on their behalf.

An effectively designed and implemented physician satisfaction survey can yield valuable information regarding patient care received at your facility, including:

• Did the attending physician spend enough time with the patient to understand the chief complaint?
• Did the doctor adequately explain all available treatment options?
• Was the patient follow-up procedure described to the patient's satisfaction?
• What was the patient's overall impression of the care provided by physician?

How to Conduct a Patient Satisfaction Survey

Most healthcare professionals agree that each patient's satisfaction with his or her physician is an important metric, but finding the time and a cost effective means to benchmark and gauge ongoing satisfaction levels can prove difficult. What questions should be included in the satisfaction survey? What methodology should be used to measure physician satisfaction? How many patients must be surveyed in order to constitute a statistically valid sample? Is the information collected valid, and if so, what steps should be taken in order to provide a continuously improving level of patient care? Is a physician satisfaction survey a task that can be completed in-house, or would a company specializing in satisfaction surveys for the healthcare industry provide better results?

There are many ways to ask patients whether or not they are satisfied with their physician's level of care. Physician satisfaction studies are commonly conducted using response cards, or via phone and online surveys. Knowing which strategy works best given your unique situation, as well as what questions to ask determines the success or failure of a patient satisfaction survey. In addition to the proper survey methodology, your survey must reach a statistically valid sample to provide accurate information. The survey professionals at Direct Opinions have 25 years of experience in the healthcare field. This experience means our staff of professionals are uniquely suited to recommend the right survey for your medical facility's specific situation.

Contact The Physician Satisfaction Survey Experts

Today the challenges facing the healthcare industry are greater than ever, with medical professionals being asked to control and reduce costs while providing an excellent level of patient care. Satisfied patients are key to the referrals needed in order keep pace with the rapidly changing healthcare market. A well-implemented physician satisfaction survey can provide actionable data that is vital to a healthy, growing practice or medical facility. Still unconvinced about the benefits of a physician satisfaction survey? Consider the following:

• It costs five times more to acquire a new patient than keep an existing one.
• A 10% increase in patient retention typically increases profits by 30%.
• The average medical practice or hospital does not hear from 96% of their unsatisfied patients.

At Direct Opinions, each physician satisfaction survey is tailored to your specific information objectives. We will use our 25 years of experience in the healthcare industry to develop and implement a survey strategy that fits your information needs and budget. Ready to get started? Contact Direct Opinions today for a quote on a physician satisfaction survey today!