Action Planning

action_planningProviding insights is where most market research companies stop. Direct Opinions becomes an extension of your business by not only sharing insights into your customer and employee experiences, but also helping you design a plan to address the gaps.

After translating your data results into critical business insights, we share our recommendations with you and design actions to help you address gaps uncovered by our results. Our actionable recommendations center on improving your business.

Just a few of the recommendations we have helped share with clients are:

  • Raise your Net Promoter Score through certain activities.
    For example, your existing customer onboarding process.
  • Improve your customer satisfaction during the service experience.
  • Reprioritize marketing and other business initiatives for maximum return.
  • Differentiate your product, and gain a competitive advantage.
    For example, adjust pricing or marketing messaging.