Insights

item_25583A key differentiator between Direct Opinions and other research or survey companies is how we translate collected data into real actionable insights that help your business improve profitability, and achieve a real competitive advantage. A single point of contact, who truly understands your business objectives, will handle all the sharing and reporting activity.

Here are just a few insights about your business you can glean from our system:

  • Why certain aspects of the service experience are resulting in dissatisfaction.
  • What resulted in you losing a big account (it’s probably not what you think).
  • How many customers would recommend your company to a friend.
    More importantly—why or why not
  • What your employees tell their friends about their work experience.
  • Which areas provide a more seamless customer experience and why.