Patient Satisfaction Survey | Surveys and Market Research by Telephone

Patient Satisfaction Survey

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Patient Satisfaction Survey

Concerned that your staff has forgotten what it is like to be a patient? Has your once small and personal medical practice grown so large you feel out of touch with patients? Or as the director of a major medical center or hospital, does your facility face fierce competition for a shrinking pool of available healthcare dollars? If your medical practice or healthcare facility faces one or more of these issues, a patient satisfaction survey may be in order. A patient satisfaction survey specifically tailored to the needs of the healthcare industry can provide your management team with valuable, actionable information that can improve every aspect of patient care, including:

• Identify and correct weaknesses compromising patient care
• Capitalize on strengths to improve patient retention
• Evaluate patient satisfaction levels for individual departments within your facility
• Asses the perceived patient value of new potential services and facilities
• Contact group members prior to open enrollment to measure satisfaction with the healthcare plan
• Draw meaningful comparisons between competing institutions
• Evaluate community attitudes and awareness needed to complete federal and state grant applications

How to Conduct a Patient Satisfaction Survey

Most healthcare professionals appreciate that patient satisfaction is essential to the survival of medical practices but ponder the best means to find out whether patients are truly satisfied. There are many ways to ask patients whether or not they are satisfied with their level of care. Patient satisfaction studies are commonly conducted using response cards, or via phone and online surveys. Knowing which strategy works best given your unique situation, as well as what questions to ask determines the success or failure of a patient satisfaction survey. In addition to the proper survey methodology, your survey must reach a statistically valid sample to provide accurate information. The survey professionals at Direct Opinions have 25 years of experience in the healthcare field. This experience means our staff of professionals are uniquely suited to recommend the right survey for your medical facility's specific situation.

Contact The Patient Satisfaction Survey Experts

Today the challenges facing the healthcare industry are greater than ever, with medical professionals being asked to control costs without compromising patient care. Satisfied patients have a positive impact on more than just retention levels--they are key to the referrals needed in order for your medical practice or facility to grow and thrive. A well-implemented patient satisfaction survey can help your staff deliver a consistently high level of patient care. Still on the fence? Consider the following:

It costs five times more to acquire a new patient than keep an existing one. A 10% increase in patient retention typically increases profits by 30%. The average medical practice or hospital does not hear from 96% of their unsatisfied patients.

At Direct Opinions, each patient satisfaction survey is tailored to your specific information objectives. We will use our 25 years of experience to develop and implement a survey strategy that fits your information needs and budget. Ready to get started? Contact Direct Opinions today for a quote on a patient satisfaction survey today!