Corporate Relocation Satisfaction Surveys: SIRVA Case Study

February 16th, 2011

sirva

Challenge

SIRVA is a leading provider of relocation solutions, providing services to a well-established and diverse customer base around the world, conducting more than 400,000 corporate, government and private relocations annually. The company operates in more than 40 countries with over 7,000 employees and an extensive network of agents and other service providers in over 175 countries. The company also provides a variety of services that support drivers, fleet owners, and van line agents. With such a diverse operations, they needed a mechanism for monitoring the quality of the services provided.

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