Direct Opinions Darlene Campagna Honored as a NAWBO Award Winner for 2012

October 8th, 2012

We are proud to announce that our very own Darlene Campagna was recently honored by the Cleveland Chapter of the National Association of Women Business Owners (NAWBO) as one of 3 top women business owners in Northeast Ohio for 2012.  The NAWBO awards recognize the exemplary leadership skills and business accomplishments of woman business entrepreneurs. Read the rest of this entry »

Direct Opinions Welcomes Jack Gray: Director of Research

December 15th, 2011

Jack Gray-Director of Research

Jack Gray is the Director of Research at Direct Opinions.  He has over twenty years of experience in marketing research, serving clients across a wide variety of industries including financial services, automotive, not-for-profit, telecommunications, political, health care, and technology.  He is equally adept at quantitative and qualitative analysis, having not only moderated numerous focus group sessions, but also skillfully utilizing a variety of multivariate statistics techniques to help clients address difficult business issues.   His areas of expertise include customer experience research, brand equity research, image assessment,  product concept testing, and advertising effectiveness research. Read the rest of this entry »

Secret Service Summit: November 3-4, 2011

August 23rd, 2011

Make plans to attend The Secret Service Summit in Cleveland, Ohio, November 3-4, 2011. A once in a lifetime event, the Secret Service Summit will feature best selling authors, customer service consultants, and global brand executives who will share the secrets to providing unparalleled levels of customer service. Participants will learn how household companies such as Nestle and Starbucks provide exceptional customer service while continuing to thrive in today’s economy. Panel experts in e-commerce, b2b, and customer satisfaction measurement will share valuable insights that will help attendees formulate an action plan to take their own company’s approach to customer service to new levels. To learn more about this world renowned event, visit

Conference Location:
Hilton Garden Inn | 700 Beta Conference and Banquet Center
700 Beta Drive, Cleveland, Ohio, USA 44143
Phone: 1-440-646-1777
Hotel Website: