Surveys and Market Research by Telephone
Toll Free 1-800-694-7612
Customer Relationship Surveys
Market Research Surveys
Retail Survey Programs
Healthcare Programs
Employee Surveys
- Direct Opinions
- 6060 Rockside Woods Blvd.
- Suite 335
- Independence, OH 44131
- (216) 831-7979
- Toll free 1-800-694-7612
- webinquiries@directopinions.com
Net Promoter® Scoring
September 15th, 2010
Direct Opinions’ services use the concept of Net Promoter Score ™ (NPS), developed by Fred Reichheld of Bain & Company, and Satmetrix. This customer-focused metric helps organizations do a better job of building better, more customer-centric companies.