Employee Satisfaction | Surveys and Market Research by Telephone

Employee Satisfaction

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Employee Satisfaction and Engagement Survey

When it comes to building an engaged, happy, stable workforce for your organization you’re only as strong as your weakest link. The attitude of your employees is a key attribute to identifying areas in need of improvement and to retaining valuable members of your team. An employee can be satisfied with his or her job, but not truly engaged.

As an HR professional, you may be responsible for the satisfaction and engagement of several hundred or perhaps even thousands of employees. A highly effective staff is likely to be based on satisfied employees and an engaged workforce.

The real key here is employee engagement.  Are your employees showing up to work to collect a check, or are they engaged?  If they are engaged, they deliver quality, which in turn leads to customer satisfaction because people are doing their jobs well and with passion. 

A well designed and implemented employee satisfaction survey will engage your staff in the decision-making process, and foster a sense of collective ownership that fosters a team approach. When you ask employees about their work environment, you are listening to them.....step 1 to success.  Step 2 is to actually make changes based on what you learn.  This process of creating a positive working environment and creating a situation that fosters a partnership leads to collective ownership and the team work needed to take the business to the next level.

An employee engagement or satisfaction survey reveals valuable information regarding the corporate culture of your company. Your employee survey can address some or all of the following issues:

• How is staff morale?
• What are the root causes contributing to employee burnout?
• What steps can be taken to reduce turnover and recruit loyal, long term employees?
• Do employee satisfaction levels vary significantly from department to department, or at separate locations?

When the enormous cost of recruiting and training staff is taken into consideration, it makes sense to learn as much as possible about the work environment from the perspective of your employees. These lessons are equally valid for employees in retail, healthcare, fortune 500's, OEM's, small businesses, government and academic institutions.

How to Conduct a Work Satisfaction Survey for Employees

Most human resources administrators are committed to creating a positive work environment for their workforce, but question the best way to assess employee satisfaction levels. What questions should be included in the satisfaction survey? What is the best way to conduct such a study? Will employee response cards, telephone interviews, or an online survey yield a statistically valid sample in the most cost effective manner? Should a survey of employees be conducted in-house, or is an outsourced solution more likely to yield the best data?

If you find yourself asking one or more of these questions, you may benefit from an engagement and employee satisfaction survey from Direct Opinions. Since 1983, the survey professionals at Direct Opinions have been surveying opinions, attitudes and perception. This experience means our staff of professionals can recommend and implement the right survey for your facility's unique situation.

Contact The Employee Satisfaction and Engagement Survey Experts

Today's HR directors recognize the importance of loyal, engaged and satisfied employees. High levels of customer satisfaction can only be achieved in conjunction with a high level of staff satisfaction and loyalty.

At Direct Opinions, our 25 years of experience will help us develop and implement a survey strategy that fits your information needs and budget. Ready to get started? Contact Direct Opinions today for a quote on an employee satisfaction survey today!