Lost or Inactive Customer

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What went wrong?

Despite your best efforts to provide the highest quality service, you sometimes lose accounts. Do not overlook the opinions of those who got away. Lost and inactive customers can provide valuable insight into how to regain their loyalty,and even prevent losing others.

If you have experienced a drop in revenue or customer retention, Direct Opinions can help:

  • Win back lost business.
  • Regain customer loyalty.
  • Gain insight into potential weaknesses.
  • Increase retention rates.
    Even establish a baseline for different locations with different rates.
  • Identify at-risk customers
    …and learn why you may lose them.
  • Reignite inactive relationships.