Customer Satisfaction

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Are your customers feeling unsatisfied?

Customers expect engaging, meaningful, and effortless experiences. If they do not get them, they likely will not tell you. They will switch to another supplier who fulfills their needs and expectations. Direct Opinions provides actionable insights that will help prevent that from happening.

Here is why measuring your customer satisfaction is so important:

  • Acquiring new customers is 10 times more difficult and expensive than retaining existing clients.
  • A 10% increase in customer retention typically increases profits by 30%.
  • The average business does not hear from 96% of their unsatisfied customers.
  • US companies lose 50% of their customers every five years.