Guest Satisfaction


Are your guests leaving with a bad taste in their mouths?

It is far more expensive to acquire new customers than keep existing ones, which is why Direct Opinions provides insights into your strengths and weaknesses to help keep your guests happy and loyal.

Your guests expect more value from their visits than ever. To deliver it to them, you need actionable insight into what they expect from your restaurant, hotel, or resort.

  • Increase customer retention.
    Identify potential guest issues and build loyalty.
  • Increase profitability.
    Improving customer retention by just 10% can translate to 30% higher profits.
  • Improve promotion and advertising.
    Identify your perceived strengths to emphasize.
  • Increase competitiveness.
    Obtain real guest feedback about the competition.