Automotive Service Follow-up
How do you gauge your customers’ satisfaction?
What do your customers think about their experiences with your staff? With automotive manufacturers increasingly focused on top-level dealer service, you can’t afford not to know.
Direct Opinions can provide critical, actionable insight into potential issues with various locations and staff so that you can deal with customer complaints…before they grow into grudges.
- Guaranteed compliance with all manufacturers’ customer contact requirements.
- Measure customer satisfaction index (CSI) levels for both service and sales customers.
- Let your customers know you value their business.
- Obtain honest customer feedback.
More likely to share complaints with neutral third-parties.
- Receive immediate notification of customer concerns.
- Access customized online reporting.
View and listen to results daily, evaluate trends, and sort by location and/or employee.